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(678) 418-2227

Returns & Exchanges

Return Guidelines

We will accept a return for any reason within 30 days of receipt (45 days if international order). Only items in re-sellable condition may be returned unless damaged or defective. Music and DVDs may ONLY be returned if they remained UNOPENED or damaged or defective. Unfortunately underwear and body jewelry CANNOT be exchanged or refunded unless there is an obvious factory defect

Shipping Policies
Please see http://donny.myshopify.com/pages/shipping-policies

Please address the return to:
Donny Osmond Store
2500 Park Central Blvd. A6
Decatur, GA, 30035
*Shipping cost & shipping sales tax incurred for returns are non refundable and are the Customer’s responsibility.

Store Credits
Store Credits will be credited to your account within approximately 5 business days from the date the return is received. 

Exchange Policy
Exchanges can be made by shipping the product back to the Donny Osmond Store. Please include the original packing list with a detailed description of the exchange. Also include your account info, Order #, and contact info. Once we receive product we will reship the product requested. Please check the site or call us for product availability before sending back your exchange.

Damaged Goods
Defective and/or damaged merchandise due to shipping must be reported within 30 days of purchase or will no longer be accepted. Please notify by email and send a photo of the damaged goods with a description of what is wrong. We will gladly replace goods.

Pre-Sales
For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact customer service if the credit has not been received within 15 days of canceling. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.

Bundles
For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle at this time, except in the case of a damaged or defective product. If you wish to make a return, all of the bundle items must be returned together, in accordance with the return policy outlined above.

Return Policy for Items Purchased at a Concert/Event
At this time we are unable to offer returns or exchanges for concert/event merchandise purchased at an event. Concert/event merchandise purchases are final; however, we care about your satisfaction. You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.

Backorders
Often times items sell out so quickly that our system does not get a chance to accurately adjust the quantities in inventory and backorders occur. A customer service representative will contact you in this case. Please be sure to check your SPAM. In the case of a backordered product we offer several options

  • Hold your entire order until the item or items that are out of stock are re-stocked
  • Ship the items that are in stock and substitute one item that is in stock for each item that is out of stock (each substitution must be of equal or lesser value than item originally ordered and will be subject to approval by Clique Here)
  • Ship the items that are in stock, issue a full refund for the item or items that are out of stock, and issue a partial refund for the cost of shipping and handling and (if applicable) tax
  • Cancel your entire order and issue a full refund of your order total (including shipping and handling, gift wrap and tax).