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(678) 418-2227

FAQs

Q: When will I get my order?

A: All orders are processed within 3 business days. Delivery times vary based on your distance from the shipping facility.Domestic orders normally deliver in 3-7 business days. International orders can take 7 days - 4 weeks to be delivered.If you have questions on the status your order, please email customer service

Q: What forms of payment do you accept?
A: We gladly accept Visa, MasterCard & American Express.


Q: Do you take orders over the phone?

A: We gladly take orders over the phone at 678-418-2227.

Q: Can I exchange or return an item I ordered? 

A: Yes. We will accept any unwashed/unworn merchandise items for return or exchange within 30 days of purchase (within 45 days of purchase for shipments outside of the United States). We will not accept for return or exchange any packaged non-wearables, including CDs, cassettes, DVDs or videos once opened. Shipping and handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source. If the original payment source is unavailable, we reserve the right to issue an electronic gift certificate or issue a refund check to be mailed to the billing address provided on the order.

Postage for returns/exchanges is paid by you.

If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge. 

Please attach a note with the original packing list in the package stating reason for return/exchange. (Please check online for product availability). Exchanges that are not re-shipped and Returns will receive a STORE CREDIT.

For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. All other items can be sent by a method of your choice.

We cannot issue refunds for items not received by our Returns Department
We recommend that you use a traceable ship method to ensure successful delivery. 

Please send package to:

Clique Here Inc
Returns Department
2500 Park Central Blvd A6
Decatur GA 30035

Q: What is your contact phone number and address?

A: Phone: Ask for customer service 678-418-2227 

Q: What if I accidentally list an incorrect address as my shipping address?

A: Please email customer service immediately with “WRONG SHIPPING ADDRESS” as the subject line. In the body of your email, please include your name and your “Order Number” with the correct information. Click here to contact us at Customer Service and we can update your address.

Q: I want to order something, but it’s out of stock! When will you get more products in?


A: Check back for updated stock (we are constantly updating the store) Items in this store tend to sell out quickly.


Q: My card was declined but I still was charged

A: The charge is a pending transaction and will fall off within 2-3 business days. Your credit card company or bank will hold these funds for your own safety.


Q: I have multiple transactions on my bank statement.

A: Multiple transactions usually show on your card because the credit card was declined because of wrong information entered like address, security codes, etc. If you get a confirmation order from our store via email, you got a successful transaction. All other transactions will fall off your back account in about 3 business days.


Q. I forgot my password, how do find it.

A. Go to Customer Accounts and click "Forgot Your Password". We will then email you a password update.

Q: What do I do if I am having trouble with my cart?

A: Try enabling cookies on your browser. 


For Internet Explorer:


Click on Tools
. Go down to Internet Options
. In the Internet Options window click the Privacy tab
. Move the slider bar down to Medium, Low, or Accepts All Cookies
. Click the Apply button to save the settings
. Click OK to close the Internet Options window
. Exit the browser and begin a new transaction in a new window


For Firefox:
 

Click on Tools . Go down to Options . Click on the Privacy icon
. Click on the button next to Cookies, make sure' allow site to set cookies' is checked
. Click OK to save changes and close the Options window
. Exit the browser and begin a new transaction in a new window
If you continue experiencing problems you might want to try using another computer or another browser type, or wait for 24 hours and try the transaction again.